At Kavicha , customer satisfaction is important to us.
1. Eligibility for Refund
Refunds are applicable only if:
- You received a damaged or defective product
- You received an incorrect product
2. Refund Process
- Please contact us within 48 hours of delivery with images/videos of the issue.
- Once approved, refunds will be processed to the original payment method.
3. Refund Timeline
- Refunds are initiated within 5–7 business days after approval.
- The time taken for the amount to reflect depends on your bank/payment provider.
4. Non-Refundable Items
To request a refund, please email us at vibhi@kavicha.com within 48 hours of delivery.